Cloud computing might seem like a fancy term to someone who is not used to IT terms, but you carry out cloud computing daily on your laptop and smartphone with applications like Instagram, Facebook, WhatsApp, Twitter, Google Drive. These applications store your data virtually, and
With all of the information available to your customers today, they expect a highly intelligent customer service experience as well. It’s no longer appropriate to transfer your customer multiple times, leave them waiting on hold for extended periods of time, or for your agents to
When it comes to cloud computing, users face a huge variety of concepts. While many people are more or less familiar with SaaS, PaaS, and IaaS, they are just discovering another highly useful tool – DaaS. DaaS stands for Desktop as a Service. It creates
It’s no longer a question of if your company should have a bring-your-own-device policy, the question is now “what does it include?” Cloud technology has made it possible for employees to work remotely, and they are increasingly accessing sensitive enterprise data from personal devices. Access
Creating an effective Business Continuity Plan (BCP) is vital to proper business functioning in case of unexpected events, such as technical problems (equipment failure), hack attacks, human error, terrorism, or natural disasters. An effective Business Continuity Plan accelerates the recovery rate, helping the business to go back
Today, businesses have become more dependent on high availability, and this dependency has reduced the tolerance for downtime, hence the reason for disaster recovery. Disaster recovery (DR) is part of security planning designed to protect a business from the adverse effects of any negative event.
The technology world is full of buzzwords. So much so that sometimes this industry jargon becomes more confusing than it is helpful. Instead of clarifying a matter, some buzzwords can complicate it, making it less likely that people will understand what is being talked about.
Technology does not slow down for anyone. Keeping up to date on all the new innovations, the developments and evolution in technology is key to sustaining a competitive and successful business. For some businesses, that is best accomplished by hiring a managed IT Managed Service
The wealth management industry is overcoming a wide range of challenges. Be it less than helpful macroeconomic conditions (limiting your return-on-investment), surge of competition from so-called fintech players to shifting client demographics (and preferences), a CEO of a wealth management firm has a lot on
According to a 2021 study by the IBM, data breaches had the highest average cost in 17 years. In total cyber crime costs, each firm in the US had incurred an average of $13 million (Accenture). Cyber attacks occur through multiple channels. These can include