Cloud computing might seem like a fancy term to someone who is not used to IT terms, but you carry out cloud computing daily on your laptop and smartphone with applications like Instagram, Facebook, WhatsApp, Twitter, Google Drive. These applications store your data virtually, and
With all of the information available to your customers today, they expect a highly intelligent customer service experience as well. It’s no longer appropriate to transfer your customer multiple times, leave them waiting on hold for extended periods of time, or for your agents to
When it comes to cloud computing, users face a huge variety of concepts. While many people are more or less familiar with SaaS, PaaS, and IaaS, they are just discovering another highly useful tool – DaaS. DaaS stands for Desktop as a Service. It creates
Creating an effective Business Continuity Plan (BCP) is vital to proper business functioning in case of unexpected events, such as technical problems (equipment failure), hack attacks, human error, terrorism, or natural disasters. An effective Business Continuity Plan accelerates the recovery rate, helping the business to go back
Today, businesses have become more dependent on high availability, and this dependency has reduced the tolerance for downtime, hence the reason for disaster recovery. Disaster recovery (DR) is part of security planning designed to protect a business from the adverse effects of any negative event.
The technology world is full of buzzwords. So much so that sometimes this industry jargon becomes more confusing than it is helpful. Instead of clarifying a matter, some buzzwords can complicate it, making it less likely that people will understand what is being talked about.
Technology does not slow down for anyone. Keeping up to date on all the new innovations, the developments and evolution in technology is key to sustaining a competitive and successful business. For some businesses, that is best accomplished by hiring a managed IT Managed Service
According to a 2021 study by the IBM, data breaches had the highest average cost in 17 years. In total cyber crime costs, each firm in the US had incurred an average of $13 million (Accenture). Cyber attacks occur through multiple channels. These can include
Small business cloud computing forecasts estimate that 85% of U.S. small businesses are already taking advantage of the cloud, proving that the benefits of embracing cloud computing cannot be ignored. Maybe you’ve been considering the cloud as a way to unite and automate certain processes,
You may not have a comic book villain lurking around your office, but there may be something just as sinister to your data security lying right out in the open. The real threat to your company records lies with your employees accessing unsanctioned applications. From