With all of the information available to your customers today, they expect a highly intelligent customer service experience as well. It’s no longer appropriate to transfer your customer multiple times, leave them waiting on hold for extended periods of time, or for your agents to
When it comes to cloud computing, users face a huge variety of concepts. While many people are more or less familiar with SaaS, PaaS, and IaaS, they are just discovering another highly useful tool – DaaS. DaaS stands for Desktop as a Service. It creates
Creating an effective Business Continuity Plan (BCP) is vital to proper business functioning in case of unexpected events, such as technical problems (equipment failure), hack attacks, human error, terrorism, or natural disasters. An effective Business Continuity Plan accelerates the recovery rate, helping the business to go back
Today, businesses have become more dependent on high availability, and this dependency has reduced the tolerance for downtime, hence the reason for disaster recovery. Disaster recovery (DR) is part of security planning designed to protect a business from the adverse effects of any negative event.
The technology world is full of buzzwords. So much so that sometimes this industry jargon becomes more confusing than it is helpful. Instead of clarifying a matter, some buzzwords can complicate it, making it less likely that people will understand what is being talked about.
Technology does not slow down for anyone. Keeping up to date on all the new innovations, the developments and evolution in technology is key to sustaining a competitive and successful business. For some businesses, that is best accomplished by hiring a managed IT Managed Service
The wealth management industry is overcoming a wide range of challenges. Be it less than helpful macroeconomic conditions (limiting your return-on-investment), surge of competition from so-called fintech players to shifting client demographics (and preferences), a CEO of a wealth management firm has a lot on
When was the last time your IT team underwent a large project that required all hands on deck? Last month? Six months ago? Or maybe you’re in a constant state of trying to start a new project, but simply don’t have the necessary staff who
Disaster recovery and business continuity are IT buzzwords that simply mean “having an in-case-of-emergency plan.” Traditionally, these plans included duplicate servers, located out-of-office, that required hours of maintenance, monitoring, and of course copying and encrypting sensitive company data for storage. The benefits of online backup
Small and Midsize businesses (SMBs) face unique challenges when it comes to sourcing and acquiring an IT infrastructure that suits their needs. With IT spending forecast to top $1 trillion by 2020, smaller organizations need to think carefully about how their technology budgets will be