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Category: Managed IT services

Benefits of Unified Communications

With all of the information available to your customers today, they expect a highly intelligent customer service experience as well. It’s no longer appropriate to transfer your customer multiple times, leave them waiting on hold for extended periods of time, or for your agents to

What is DaaS (Desktop as a Service)

When it comes to cloud computing, users face a huge variety of concepts. While many people are more or less familiar with SaaS, PaaS, and IaaS, they are just discovering another highly useful tool – DaaS. DaaS stands for Desktop as a Service. It creates

Business Continuity Plan Checklist: 6 Easy Steps

Creating an effective Business Continuity Plan (BCP) is vital to proper business functioning in case of unexpected events, such as technical problems (equipment failure), hack attacks, human error, terrorism, or natural disasters. An effective Business Continuity Plan accelerates the recovery rate, helping the business to go back

What is Disaster Recovery Plan and DRaaS?

Today, businesses have become more dependent on high availability, and this dependency has reduced the tolerance for downtime, hence the reason for disaster recovery. Disaster recovery (DR) is part of security planning designed to protect a business from the adverse effects of any negative event.

Don’t Let Disaster Strike, Start Backing Up Your Data Online

Disaster recovery and business continuity are IT buzzwords that simply mean “having an in-case-of-emergency plan.” Traditionally, these plans included duplicate servers, located out-of-office, that required hours of maintenance, monitoring, and of course copying and encrypting sensitive company data for storage. The benefits of online backup

The Cost of Do-It-Yourself IT for SMBs

Small and Midsize businesses (SMBs) face unique challenges when it comes to sourcing and acquiring an IT infrastructure that suits their needs. With IT spending forecast to top $1 trillion by 2020, smaller organizations need to think carefully about how their technology budgets will be